Frequently Asked Questions
Where do you ship to?
We ship to Luxembourg and across Europe. Check our Shipping Policy for full details on delivery times and rates.
How long does delivery take?
Domestic orders (Luxembourg) typically arrive within 2–4 business days. European orders usually take 5–10 business days depending on the destination.
Can I return or exchange my order?
Yes! We accept returns within 14 days of delivery. Please visit our Refund Policy page or contact us to start a return.
What payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay, and Google Pay.
My order arrived damaged — what do I do?
We're sorry to hear that! Please contact us with a photo of the damaged item and your order number, and we'll make it right as quickly as possible.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.
Still have questions?
Don't hesitate to get in touch — we're happy to help!