Refund policy

Return & Refund Policy

We have a 14-day return policy in accordance with EU law. You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@printyverse.lu. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Returns must be sent to:
PrintyVerse
Bruno Ruzzene
5 Rue de Bonnevoie
5950 Hesperange
Luxemburg

Damages and issues
If your item is defective, damaged or incorrect, contact us immediately at support@printyverse.lu so we can make it right.

Non-returnable items
We do not accept returns on sale items or gift cards.

Refunds
Once we receive and inspect your return, we'll notify you if the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days.

For any questions contact us at support@printyverse.lu